Upgrading to a new iPhone, Mac, iPad, or Apple Watch can be an exciting investment—but it doesn’t always have to come with a heavy price tag.

Through Apple Trade In, customers across North America (the United States and Canada) can trade in eligible devices for instant credit toward a new purchase or receive an Apple Gift Card to use anytime. Even if your device no longer holds trade-in value, Apple will recycle it responsibly for free.

This guide breaks down exactly how the Apple Trade In process works, how to prepare your device to avoid quote drops, and how to get the most out of your old tech.

At a Glance: Apple Trade In Summary

Two Ways to Trade In Your Device

Apple offers two flexible ways to complete your trade-in depending on your schedule and location.

┌─────────────────────────────────────────────────────────────┐
│                   Apple Trade In Process                    │
└──────────────────────────────┬──────────────────────────────┘
                               │
         ┌─────────────────────┴─────────────────────┐
         ▼                                           ▼
  【 In-Store 】                              【 Online 】
  • Visit Apple Store                        • Order on Apple.com
  • Immediate Inspection                  • Receive Prepaid Shipping Kit
  • Instant Credit / Gift Card              • Ship Device Within 14 Days

1. In-Store Trade-In (Fastest Method)

If you live near an Apple Store in the US or Canada, trading in person is the fastest option:

1. Bring your eligible device (iPhone, iPad, Mac, Apple Watch, or select Android devices) to an Apple Store.

2. An Apple Specialist will inspect the physical and functional condition of your device on the spot.

3. If accepted, the value is applied instantly as a discount toward your new purchase or loaded onto an Apple Gift Card.

Pro Tip: Bring a government-issued photo ID, as identity verification is required for in-store trade-ins.

2. Online Trade-In (Most Convenient Method)

If you prefer shopping from home on Apple.com or the Apple Store app:

1. Get an Estimate: Select your device model and answer a few simple questions regarding its condition during checkout or via the dedicated Apple Trade In page.

2. Receive Your Kit: Once your new device is shipped (or ordered), Apple sends you a prepaid Trade-In Kit containing a box and return shipping label.

3. Ship Your Device: Pack your old device securely and drop it off with the designated carrier within 14 days of receiving your new product.

4. Final Inspection & Credit: Once Apple’s inspection partner verifies the condition, your original payment method will be credited (or an Apple Gift Card will be emailed to you).

Crucial Steps to Prepare Your Device Before Trade-In

To protect your private data and ensure you receive your full quoted value, follow these essential preparation steps:

1. Back Up Your Data: Create a full backup using iCloud, Mac, or PC.

2. Unpair Connected Devices: Unpair your Apple Watch if you are trading in an iPhone.

3. Sign Out of Apple Account & Turn Off Find My:

   CRITICAL: If Find My (Activation Lock) remains enabled, Apple’s inspection team cannot process your device, and the trade-in value will drop to $0.

   • Go to Settings > [Your Name] > Sign Out.

4. Erase All Content and Settings: Perform a complete factory reset (Settings > General > Transfer or Reset > Erase All Content and Settings).

5. Remove Physical Extras:

   • Remove your SIM card or transfer/suspend your eSIM.

   • Remove cases, screen protectors, and watch bands.

   • Note: You do not need to include charger cables or power bricks to get your trade-in credit (though Apple will recycle them if sent).

Important Terms & Conditions to Keep in Mind

• The 14-Day Return Rule: For online trade-ins made alongside a new purchase, your trade-in device must be postmarked/shipped within 14 days of receiving your new product to secure the initial quote.

• Revised Quotes: If the physical inspection reveals unreported damage (like a cracked back glass or screen issues), Apple will send you a revised quote via email. You have the choice to accept the new offer or decline it. If declined, Apple returns your device for free.

• Third-Party Devices Accepted: Apple accepts select non-Apple devices (such as flagship Samsung Galaxy and Google Pixel phones) for trade-in value.

Frequently Asked Questions (FAQ)

Can I trade in a device with a cracked screen?

Yes. You can still trade in a device with cosmetic damage or a cracked screen, but the estimated value will be significantly lower than a device in good condition.

What happens if my device has no monetary value?

If your older device holds zero trade-in value, Apple offers free recycling. You can drop off devices, batteries, cables, or cases at any Apple Store or request a free prepaid shipping label online.

Can I trade in multiple devices for one purchase?

If you are buying online, you can trade in one device per transaction. However, if you visit an Apple Store in person, you can trade in multiple devices toward a single purchase or combine them onto an Apple Gift Card.

Final Thoughts

The Apple Trade In program provides a seamless, environmentally friendly way to reduce out-of-pocket costs when upgrading your tech in North America. Whether you prefer the immediate verification of an Apple Store visit or the ease of mail-in shipping, taking a few minutes to back up and properly reset your device ensures a smooth transaction.

Ready to upgrade? Visit the official Apple Trade In page to check your device's current estimated trade-in value.